Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

• Contact information (name, email address, phone number, postal address)
• Information provided through enquiry forms, site surveys, or quote requests
• Communication preferences and marketing consent
• Technical data (IP address, browser type, device information)
• Usage data and website analytics

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer service
• To process quote requests and arrange site surveys
• To communicate with you about our products and services
• To send you marketing communications (where you have consented)
• To improve our website, products, and services
• To comply with legal obligations

3. Data Protection & Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Your data is stored securely and accessed only by authorised personnel who require it to perform their duties.

4. Your Rights

Under UK data protection legislation, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights in relation to automated decision making and profiling

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.